When you go to a cinema, you pay good money so you can watch a movie with good quality as well. That goes without saying. I mean, I pay more so I don't have to watch a movie where the scenes are lagged, or the audio suddenly play dead.
But it's exactly what happened last Saturday when I went to this new Blitz Megaplex in Teraskota BSD. The audio went its own way and returned whenever it felt like it.
I was watching Cloudy With A Chance of Meatballs. Five minutes after it started, I couldn't hear what Flint Lockwood and Sam Sparks were saying.
What's an unsatisfied costumer to do in a bumpy situation like that? I, along with Bangun, Dinda, and Nugi marched down to tell the doorman.
After a few trips back and forth from our row-B seats, it was fixed. For about 15 minutes we lost track of he movie, because we were too busy complaining.
Once the movie was done, we of course filed a complaint to the movie manager or some sort. By filed I mean standing as close to him as I could to let him know who's taller (yes that's my way of physically threatening people), look him in the eye, and rant.
In the end, he couldn't do anything but apologize. He also sent me a written apology through my e-mail. No compensation.
For me, a written apology is kind of enough. After all, it was the first time this thing ever happened to me.
However, it left me wondering; why didn't the other 50-ish people in that same studio say anything? They had the right to complain. Were they satisfied with only reading the subtitle?
Or are they rich enough to think that it wasn't a waste of money?
Or, were they too proud to ask for compensation? To say that the Rp 28,000 they'd spent was not worth a partly-muted animation movie?
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