Friday, June 26, 2009

The difference a chief makes

Here's a story. On Wednesday, I went to Manado to attend an ASEAN sub regional transportation ministers meeting. The ministry invited me, so I went with them, including the chief.

We were set for a 13.30 flight with Lion Air, and arrived in the airport at around 12.30-ish. Sitting on the waiting room, I looked at my watch and when it said 12.45, I decided to open my laptop and write a story I was supposed to submit that day.

I was surprised when at around 13.00-ish, we were called to board the plane. The minister, of course, had his own access to the plane's business class. I rushed to pack my laptop and boarded the new Boeing.

At exactly 13.35, we were taxiing down the runway, ready to take off. Two minutes later, the pilot's voice came through the speaker, apologizing for the delay. The five-minute delay from what was written on our tickets.

The next day, Thursday, we were scheduled to fly back to Jakarta at 18.40. This time, the minister was not with us - he went back with Friday's first flight out. We went to Manado's airport, and were called to board at 18.45.

After a long, long, exhausting boarding process because some passengers just don't seem to understand the correct behavior to travel by planes, we took off at around 19.15.

Any apology this time? No.

Who was with us this time? "Only" the director of air traffic, some second-level official at the ministry. Even though he is the one who gives and refuses permits for airlines to operate.

Speaking of awful behavior, people, why don't you understand that you read your tickets to know where you sit. If it says 24 A, you don't sit in 24 F. It's not a bus, where seats don't matter.

Also, if you bring your children, make sure to feed them a hell lot of foods and warm milk so they would just snooze all the time. So they don't try to pinch a jacket hoodie worn by a very tired lady sitting in front of them.

Kids, if you think your innocent smiles will make me stop glaring at you, think again.

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